What is a chargeback? A restaurant owner's guide
A chargeback is a forced card reversal when a customer disputes a charge with their bank. Here is how it works, how it differs from a refund, and how to prevent and win disputes.
Chart of accounts, a weekly routine, the three key reports, and who to hire when
Short answer: restaurant accounting is not a year-end event, it is a 30-minute weekly routine on top of a one-time setup. The setup: accounting software with bank feeds, a chart of accounts organised for food (COGS and labour split so reports mean something, delivery-app commissions on their own line), and your POS posting daily sales in. The routine: reconcile the bank, file the week’s invoices, run payroll, glance at three reports. Do the weekly version and the monthly close takes an hour, the accountant costs less, tax time is a formality, and, the real prize, you run the business on this week’s numbers instead of last year’s.

Bad books are almost always a setup problem wearing a discipline costume. Three pieces, one afternoon. First, mainstream cloud accounting software with the bank feed switched on, so every transaction imports itself and “doing the books” becomes matching, not typing. Second, connect the POS so each day’s sales post automatically by channel. Third, and most neglected, a chart of accounts built for a food business:
| Section | Split it into | Why |
|---|---|---|
| Revenue | Dine-in / direct online / delivery apps / catering / gift cards | Channel mix is a decision-making number |
| COGS | Food / beverage / packaging | Feeds food-cost % without archaeology |
| Labour | Kitchen / front-of-house / management + taxes | Feeds labour % by area, not one blob |
| Platform fees | Delivery-app commissions on their OWN line | You should feel this number monthly |
| Occupancy | Rent, utilities, insurance | The fixed block, watched separately |
| Operating | Everything else, in a few sane buckets | Repairs, marketing, subscriptions, fees |
That structure is why later reports write themselves: food cost, labour percentage and prime cost fall straight out of correctly filed categories.
The secret is that weekly books are not extra work, they are the same work at one-tenth the pain, plus the entire benefit of knowing where you stand while it still matters.
Profit and loss (monthly): did the month make money on paper, revenue earned minus expenses incurred, and where did it change vs last month? Read it top-down: revenue mix first, then COGS %, then labour %, then the platform-fee line you wisely separated. Cash position (weekly): what is actually in the bank minus what is committed this fortnight, the survival number, run through the 13-week forecast. Prime cost (weekly): COGS plus labour over sales, the steering wheel. Everything else on the software’s reports menu is seasoning; these three are the meal.
| Layer | Who | Typical cost | What they own |
|---|---|---|---|
| Weekly rhythm | You or a part-time bookkeeper | DIY time, or a few hundred $/month | Reconciling, invoices, payroll runs |
| Monthly close | Bookkeeper (or diligent you) | Included above | Reconciliations, honest COGS, the review |
| Specialist layer | Accountant | Per engagement / annually | Tax returns, structure, big decisions |
The split that fails is the shoebox handed over in April: it costs more in catch-up fees and missed deductions than a year of weekly discipline, and you spend the year blind. The split that works keeps the weekly rhythm close to the business (that is where the steering happens) and buys expertise for the layer where expertise pays.
Do I need an accountant for my restaurant or can I do it myself?
Split the job. You (or a part-time bookkeeper) handle the weekly rhythm: recording sales, entering supplier invoices, reconciling the bank, running payroll. An accountant handles the specialist layer: tax returns, entity structure, and a periodic review. What never works is “the accountant will sort it at year end”, by then the year already happened, unmeasured, and the fees for untangling a shoebox exceed the cost of doing it weekly.
What accounting software should a small food business use?
Any of the mainstream small-business platforms works; the choice matters less than the setup. Three non-negotiables: bank feeds switched on (transactions import themselves), a chart of accounts organised for food (COGS split food/beverage/packaging, labour split kitchen/floor), and your POS daily summary posting into it, ideally automatically. The best software is the one whose weekly routine you will actually do.
What is a chart of accounts and why does it matter?
The category list every dollar gets filed under. A generic one hides your business; a food-specific one reveals it: split COGS into food, beverage and packaging; split labour into kitchen, front-of-house and management; keep delivery-app commissions as their own expense line (you want to SEE that number every month); separate occupancy (rent, utilities) from operating costs. Ten minutes of setup decides whether reports mean anything for years.
How is a P&L different from cash flow?
The P&L says whether the month made money on paper: revenue earned minus expenses incurred, regardless of when cash moved. Cash flow says whether the bank survived it: what actually arrived and left. A profitable month can be a terrible cash month (big supplier bill due, tax instalment) and vice versa. You need both eyes open, which is why the weekly routine below feeds each one.
What records do I actually have to keep?
Sales records (your POS history), all purchase invoices and receipts, payroll records, bank and card statements, and tax filings, typically for five to seven years depending on your country. The modern answer is boring and wonderful: cloud POS keeps sales forever, snap every invoice into your accounting app, and the shoebox era is over. The discipline is filing them WHEN they arrive, not in a panicked April.
How much does bookkeeping cost for a restaurant?
A part-time bookkeeper commonly runs a few hundred dollars a month for a small venue, a few hours weekly; full accounting support scales up from there. Compare that against the alternative: owners who do zero books until year-end routinely pay more in catch-up fees, missed deductions and late-filing penalties than a year of bookkeeping would have cost, and they fly blind all year as a bonus.
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