You can refund any paid order from the Orders app.
- Find the order (Orders → All orders, or click the customer's name in Customers → recent orders).
- Click Refund at the top right.
- Choose Full refund or Partial refund.
- Partial: enter the amount.
- Full: leave the amount as-is.
- Optionally enter a reason — only you and the customer see it.
- Click Issue refund.
The refund hits the customer's card within 5-10 business days (Stripe processing time, not us).
Refund limits
- Refunds use your original sale's payment method. We can't refund cash sales electronically.
- A refund is final — you can't reverse it. To re-charge, create a new order.